To qualify for a Civica reward, you must have been nominated by a Civica staff member. You must have received an email containing a link to the Civica Rewards website. Please contact your HR manager for any other questions regarding the Civica Rewards Program.

1. An email will be sent by rewards@civicarewards.com.au advising you have been given a reward by Civica.
2. Visit civicarewards.com.au and choose your preferred reward and enter the Unique Code provided in the email. You have 3 months before this code expires.
3. You will receive an email within 3 business days from CardNetwork containing a link to download your selected digital gift card.
4. Follow the prompts to download your digital gift card onto your smartphone’s digital wallet.

It must be downloaded within three months after receiving the SMS and you will have 3 years to use your Digital Prepaid Mastercard.

Please refer to the full list of rewards and where you can spend your gift card at civicarewards.com.au/rewards.

Please allow up to 3 business days after submitting the form to receive your gift card. Don’t forget to check your junk/spam inbox. If it has been longer than three business days, please contact us at (www.civicarewards.com.au/contact-us)

Please follow below steps:

1. Click the “Redeem Reward” button in the reward email you have received.
2. Follow the instructions supplied by The Card Network via SMS
3. Download the TCN app on your phone

Apple:

https://apps.apple.com/au/app/the-card-network/id1481419515

Google: https://play.google.com/store/apps/details?id=com.tcnpayments.app

4. Add the gift card to your smartphone’s digital wallet;
5. Use tap and go to redeem funds wherever Mastercard is accepted. A PIN also allows your card to be used for online transactions.

Consider gifting the digital gift cards to a family member or friend. Before it is downloaded you will need to forward the SMS to their mobile number, then they can then follow the instructions to download the digital gift cards.

No. You can choose how and where you spend the funds on your digital gift cards. Any remaining balance after a transaction will remain on your digital gift cards if it has not reached its expiry date.

You can check your balance via the TCN mobile app.

Yes, you can. You may need to request a split payment from the cashier.

No, digital gift cards are not reloadable.

Please check the following reasons why your Digital Prepaid Mastercard may not be working:

1. The transaction may exceed the balance on the Digital Prepaid Mastercard. Check your balance via the TCN mobile app.
2. Your Digital Prepaid Mastercard has expired. You must use your Digital Prepaid Mastercard within 3 years of activation.

Should your Digital Prepaid Mastercard decline but has available balance and hasn’t expired, please contact The Card Network https://thecardnetwork.com.au/pages/contact-us

Once the digital gift card has expired, the remaining value will no longer be available.

Digital gift cards should be treated like cash and kept in a secure place. Unfortunately, we cannot replace a gift card under any circumstances.

Contact us and our team will assist.